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FAQs

What if I get sent the wrong item?

If this happens, we are really sorry and we will sort it out. Please contact us here.

What if the product is damaged when it arrives?

If this happens, we are really sorry and we will sort it out. Please contact us here.

What if I don’t like a product once I get it?

As per our Returns policy you have 7 days after you receive your goods to cancel and get a refund. OR you have 21 days to exchange an item.

What if I am outside of the 7 days cooling off period?

If you are outside of the 7 day cooling off period due to a late delivery we will honour the refund or exchange policy. Please contact us here.

If you are outside of the 7 day policy but within 21 days we will offer an exchange only. Please contact us here.

I want to send a product as a gift is this possible ?

Yes, it is possible to send a gift. If you send a gift, the person receiving the gift has the same Returns policy . Any refund would be made back to the purchasers card NOT the recipient of the gift. All products are wrapped and no price tags are visible on the products.

My parcel hasn't arrived?

If this happens, we are really sorry and we will sort it out. Please contact us here.

I've sent a return have you got it yet?

Please allow 7 working days for us to get a return, check it and refund or send an exchange. If it has been longer than this Please contact us here.

I missed my delivery, what do I do?

If this happens, the post person should leave a calling card. No problem. You can ring up or go online (information on the calling card) and arrange for re-delivery to the same address.

I've lost the calling card for re-delivery, what do I do?

Don't worry just contact us and we will locate the parcel for you and organise for re-delivery. Please contact us here

Help?

If you have any other issue that you need help with. Please contact us here. We are always happy to help.

What about sunglasses and t-shirts?

Little Hotdog Watson has lots of other exciting products in the pipeline. Sunglasses will be launching later this year and we are working on some exciting clothing products as well. Sign up to our newsletter to find out about new products first.

How do I become a product tester?

It's really easy follow us on social media and sign up to the newsletter. We announce when we are looking for product tester this way. All of our products are tested by real life families in real life situations.

Can the hats be worn in the sea or the swimming pool?

Yes, the hats can be worn in the sea and in swimming pools. They can be worn and washed like normal afterwards. Please note that chlorine in particular as a bleach will fade the colour of the hats slightly.